Experiencing Data Latency for Many Data Types - 9/25 - Resolved


Final Update: Friday, 9/25/2015 13:17 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of  12:50 UTC. Our logs show that the incident started on 9/25/2015 11:50 UTC  and during the incident period  customers experienced data latency for multiple data types .

Root Cause: The failure was caused connectivity issue between processing components. Team is analyzing the logs for detailed RCA.

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Update: Friday, 9/25/2015 12:20 UTC

We have mitigated the issue by rebooting impacted nodes. Data processing pipeline is now  working as expected.  However some customers may experience latency until we process all accumulated backlog data.

Work Around: none
Next Update: Before 09/25/2015 13:30 UTC

-Application Insights Service Delivery Team


Initial Update: Friday, 9/25/2015 11:33 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency since 09/25/2015 11:00 UTC. All data types are affected.

Work Around: none
Next Update: Before 09/25/2015 12:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


 

 
 

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