Experiencing Data Access Issue in Azure Portal – 9/10 – Resolved

Final Update: Thursday, 9/10/2015 20:53 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 9/10, 19:30 UTC. Our logs show the incident started on 9/10, 18:30 UTC and that during the 60 mins that it took to resolve the issue ,some of the customers experienced errors in accessing UI.

Root Cause: The failure was due to a memory issue on our backend. 

• Lessons Learned: Pending full RCA

Incident Timeline: 1 Hour  - 9/10, 18:30 UTC through 9/10, 19:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Thursday, 9/10/2015 20:19 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue.

Work Around: None
Next Update: Before 22:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


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