Experiencing Data Latency for Request Data Type – 9/5 – Resolved


Final Update: Saturday, 9/5/2015 21:53 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 9/5, 21:10 UTC. Our logs show the incident started on 9/5, 20:17 UTC and that during the 53 minutes that it took to resolve the issue customers with request data experienced latency above SLA.

Root Cause: The failure was due to an issues with one of our backend services where it quite processing data.
Lessons Learned: We will continue to dig into the issue in order to make our service more solid to avoid this from occurring in the future.
Incident Timeline:53 minutes – 9/5, 21:10 UTC through 9/5, 20:17 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

 
 

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