Experiencing Data Access Issue in Azure Portal – 8/3 – Resolved

Final Update: Monday, 8/3/2015 13:00 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 08/03, 12:49 UTC. Our logs show the incident started on 08/02, 12:00 UTC and that during the 24 hours that it took to resolve the issue approximately 25% of customers experienced errors when loading Application Insights parts in Azure portal.

Root Cause: The failure was due to incorrect configuration in on of the back end services.
Lessons Learned: Pending full RCA.
Incident Timeline:  24 Hours & 49 minutes - 08/02, 12:00 UTC through 08/03, 12:49 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Update: Monday, 8/3/2015 10:09 UTC

Our DevOps team continues to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers continue to experience errors when loading some of the Application Insights parts and graphs. We are working to establish the start time for the issue, initial findings indicate that the problem began at 08/02 ~12:00 UTC. We currently have no estimate for resolution.

Work Around: none
Next Update: Before 13:00 UTC

-Application Insights Service Delivery Team

Initial Update: Monday, 8/3/2015 07:34 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue. The following data types are affected: Customer Event, Dependency, Exception, Metric, Page Load, Page View, Performance Counter, Request, Trace.

Work Around: none
Next Update: Before 10:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


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