Experiencing Data Latency for Page View Data Type - 8/1 - Resolved


Final Update: Saturday, 8/1/2015 18:45 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 08/01, 18:40 UTC. Our logs show the incident started on 08/01, 17:30 UTC and that during the 1 hour that it took to resolve the issue approximately 5% of customers experienced data latency over 2 hours for Page View data type.

Root Cause: The failure was due to network connectivity issues between our back end services.
Lessons Learned: Pending full RCA.
Incident Timeline:  1 Hours & 20 minutes - 08/01, 17:30 UTC through 08/01, 18:40 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Initial Update: Saturday, 8/1/2015 17:27 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Page View.

Work Around: None
Next Update: Before 20:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team

 
 

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