Experiencing Data Latency for Customer Event Data Type – 7/19 – Resolved

Final Update: , 7/19/2015 10:53 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 7/19, 10:45 UTC. Our logs show the incident started on 7/19, 7:45 UTC and that during the 3 hours that it took to resolve the issue customers experienced a latency above SLA for the Customer Event data type.

Root Cause: The failure was due to a communication issue between our backend services.
Incident Timeline: 3 Hours - 7/19, 7:45 UTC through 7/19, 10:45 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Update: , 7/19/2015 09:10 UTC

Our DevOps team continues to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers continue to experience latency above SLA of 2 hours for Custer Event data type. We are working to establish the start time for the issue, initial findings indicate that the problem began at 07/19 ~07:46 UTC. We currently have no estimate for resolution.

Next Update: Before 11:10 UTC

-Application Insights Service Delivery Team

Initial Update: , 7/19/2015 08:09 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Customer Event.

Next Update: Before 09:09 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


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