Experiencing Data Access Issue for all Data Types For Device Apps – 7/7 – Resolved


Final Update: Wednesday, 7/8/2015 07:33 UTC

A fix has been rolled out in the UI rendering layer after which all systems are back to normal with no customer impact as of 7/8, 07:05 UTC. Device application telemetry data is now visible in the portal without any work around.

Root Cause: The root cause of the issue is not completely understood, it has been mitigated by handling a specific exception thrown by an upstream service.

Incident Timeline:  10 Hours & 50 minutes - 7/7, 18:15 UTC through 7/8, 07:05 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Update: Wednesday, 7/8/2015 02:29 UTC

Our DevOps team continues to investigate issues within Application Insights. Until the issue is fixed customers may be able to use the following work around to get to their device application telemetry data. Once the page is accessed by way of the specified work around it then can be pinned to the portal and accessed there after.

Work Around: Use the deep link in the following format to get to your device telemetry data

portal.azure.com/#resource/subscriptions/SubscriptionId/resourceGroups/ResourceGroupName/providers/microsoft.insights/components/AppName

Next Update: Before 7/08 17:00 UTC

-Application Insights Service Delivery Team


Update: Tuesday, 7/7/2015 23:35 UTC

Our DevOps team is investigating issues with Application Insights UI rendering this telemetry data. This issue will cause customers to be unable to access telemetry for device apps like Windows Store, Windows Phone,
iOS and Android in the UI.

Root cause is not fully understood at this time.  We are working to establish the start time for the issue, initial findings indicate that the problem began at 7/07 18:15 UTC. We currently have no estimate for resolution.

Work Around: none
Next Update: Before 7/8/2015 05:00 UTC

-Application Insights Service Delivery Team

 
 

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