Experiencing Data Latency for Many Data Types – 6/12 – Resolved


Final Update: Friday, 6/12/2015 12:12 UTC

We’ve confirmed that all systems are back to normal with no customer impact as of 6/12, 12:12 UTC. Our logs show the incident started on 6/12, 03:55 UTC and it took to resolve the issue in ~8 hours. At this moment all data streams Availability, Customer Event, Dependency, Exception, Metric, Page Load, Page View, Performance Counter, Request are healthy as expected.

Incident Timeline:  7 Hours & 55 minutes - 6/12, 03:55 UTC through 9/12, 12:12 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team


Update: Friday, 6/12/2015 07:35 UTC

Root cause has been isolated to pending maintenance tasks which impacting data storage nodes . These maintenance tasks have been completed and since 6/12 06:39 UTC we are recovering  and processing data on good speed, however Customer will see data latency for more than two hours till system health is completely restored.

Next Update: Before 17:00 UTC

-Application Insights Service Delivery Team


Initial Update: Friday, 6/12/2015 05:20 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Latency. The following data types are affected: Availability, Customer Event, Dependency, Exception, Metric, Page Load, Page View, Performance Counter, Request.

Work Around:
Next Update: Before 08:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team

 
 
 

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