Experiencing Data Access Issue in Azure Portal – 6/9 – Resolved

Final Update: Tuesday, 6/9/2015 05:21 UTC

We’ve confirmed that all data access issues has been resolved as of 6/9, 04:20 UTC. Our logs show the incident started on 6/9, 02:30 UTC and that during the 2 hours that it took to resolve the issue, 20% of customers experienced errors when accessing data or loading graphs in Azure Preview Portal.

Root Cause: Root cause is still being investigated.
Lessons Learned: Pending based on Root Cause
Incident Timeline:  1 Hours & 50 minutes - 6/9, 02:30 UTC through 6/9, 04:20 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Application Insights Service Delivery Team

Initial Update: Tuesday, 6/9/2015 02:53 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access Issue. The following data types are affected: Availability, Customer Event, Dependency, Exception, Metric, Page Load, Page View, Performance Counter, Request, Trace.

Work Around:
Next Update: Before 05:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Application Insights Service Delivery Team


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