Experiencing Data Latency for Many Data Types – 01/01 – Resolved

Final Update: Friday, 01 January 2016 08:30 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 01/01, 08:30 UTC. Our logs show the incident started on 01/01, 02:50 UTC and that during the 5 hours & 40 minutes that it took to resolve the issue small percentage of customers…


Experiencing Data Latency for Many Data Types – 12/29 – Resolved

Final Update: Wednesday, 30 December 2015 09:44 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 12/30, 09:44 UTC. Our logs show the incident started on 12/29, 23:56 UTC and that during the 9 hours & 45 minutes that it took to resolve the issue small percentage of customers…


Experiencing Data Latency for Many Data Types – 12/22 – Resolved

Final Update: Tuesday, 22 December 2015 21:05 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 12/22/2015, 20:35 UTC. Our logs show the incident started on 12/22/2015, 18:40 UTC and that during the 1 hour and 55 minutes that it took to resolve the issue some customers would have experience data latency….


Experiencing Data Gaps for Many Data Types – 12/21 – Resolved

Final Update: Monday, 21 December 2015 22:10 UTC From approximately December 18th, 2015 23:00 UTC through December 21, 2015 17:15 UTC, customers using the Java SDK to send telemetry may have experienced up to 7% data loss in the Southeast Asia region. All other regions were unaffected. Root Cause: The failure was due to a…


Experiencing Data Latency for Many Data Types – 12/17 – Resolved

Final Update: Thursday, 17 December 2015 21:55 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 12/17, 21:30 UTC. Our logs show the incident started on 12/17, 17:15 UTC and that during the 4 hours that it took to resolve the issue less than 2% of customers experienced data latency…


Experiencing Data Latency for Many Data Types – 12/07 – Resolved

Final Update: Tuesday, 12/8/2015 03:55 UTC We’ve confirmed that all systems are back to normal with minimal customer impact as of 12/8, 03:45 UTC. Our logs show the incident started on 12/6, 23:06 UTC and that during the 28 hours that it took to resolve the issue 25% of customers experienced. Our monitoring system is healthy…


Experiencing Alerting failure for Availability Data Type – 12/04 – Resolved

Final Update: Friday, 04 December 2015 20:57 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 12/4, 18:45 UTC. Our logs show the incident started on 12/4, 18:30 UTC and it took 15 minutes to resolve the issue. Root Cause: The failure was due to planned configuration change in our…


Experiencing Alerting failure for Availability Data Type – 12/02 – Resolved

Final Update: Wednesday, 02 December 2015 04:18 UTCWe have confirmed that all systems are normal with no customer impact. Our concern was due to a change in a back-end authentication system which caused intermittent issues with a portion of our monitoring.  We have confirmed our monitoring has appropriate coverage and there is no impact to our customers. We…


Experiencing Data Latency for Many Data Types – 12/01 – Resolved

Final Update: Tuesday, 01 December 2015 22:56 UTCWe’ve confirmed that all systems are back to normal with no customer impact as of 12/1, 22:35 UTC. Our logs show the incident started on 12/1, 22:00 UTC and that during the 35 that it took to resolve the issue, approximately 1.5% of customers experienced latency for Application…


Experiencing Data Latency for Many Data Types – 11/24 – Resolved

Final Update: Tuesday, 24 November 2015 08:07 UTC We’ve confirmed that all systems are back to normal with no customer impact as of 11/24, 07:50 UTC. Our logs show the incident started on 11/24, 07:02 UTC and that during the 48 minutes that it took to resolve the issue small percentage  of customers experienced data…