Australian e-Government Services equally challenged as the Big Banks

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My colleague Nils van Boxsel (who unfortunately does not yet blog – so I can’t do a track back to him) sent me this great link to today’s Australian IT article regarding online government services - that describes a similar challenge to my last post on “Large Enterprise Fail online Mission”.

“AS more Australians deal with government bureaucracy online, many continue to find the websites difficult to deal with, a study finds.”

https://australianit.news.com.au/articles/0,7204,19869689%5E15841%5E%5Enbv%5E,00.html

Looks like the same old “User Experience issues” like “Difficulty in Navigating the Website” is a challenge we all need to overcome!