Error Codes, Xbox Edition

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If you know what an error code means, it can be immensely helpful in diagnosing the problem with your project.  Below are some of the more common error codes found on the Xbox HD DVD add on and their potential cause.  There is a similar post for Toshiba player error codes.  Note: the contents of this post may change overtime.

Note to Consumers: This blog is targeted at content authors who create all those cool applications for HD DVD and might possibly encounter these errors during development.  Of course the hope is that you never see these errors, but if you're reading this, that probably isn't the case.  Should you receive an error on your HD DVD player, I would recommend the following:

  1. Update your player firmware.  Make sure your firmware is up-to-date.  For more information, see: https://www.xbox.com/en-us/hardware/x/xbox360hddvdplayer/download.htm#liveupdate

  2. Clear your persistent storage.  Some discs download new content and should there be a problem with that download, the disc may not play correctly.  You would only need to clear the persistent storage for that particular title (not all of your titles). 

    1. Launch the Xbox dashboard
    2. Navigate to the System blade
    3. Select Memory
    4. Choose HD DVD

  3. Read Andy's Troubleshooting Guides. 
    General: https://blogs.msdn.com/andypennell/archive/2007/10/25/xbox-360-hd-dvd-drive-general-troubleshooting.aspx
    Movie Specific: https://blogs.msdn.com/andypennell/archive/2007/10/25/xbox-360-hd-dvd-drive-movie-specific-known-issues.aspx

  4. Check Your Cables.   The add-on drive connects to the Xbox with a USB cable.  Try a different cable.

  5. Exchange the Disc.  If a specific disc will not play, it could be a bad disc.  It may have been scratched or there may be an anomaly on the disc that prevents it from being read by the player.  Most retailers will allow you to exchange a bad disc for a new copy of the same title.

  6. Contact Support.  When all else fails, call customer support and ask them what to do.  https://www.xbox.com/en-US/support/contact/?WT.svl=nav

Error Code

Description

Possible Causes

0x86670001

XPLAYER_W_ACTION_NOT_AVAILABLE

 

0x86670002

XPLAYER_W_NETWORK_UNSUPPORTED

 

0x86670003

XPLAYER_W_SUBVIDEO_UNSUPPORTED

 

0xC6670001

XPLAYER_E_READ

 

0xC6670002

XPLAYER_E_PARENTAL

 

0xC6670003

XPLAYER_E_REGION

 

0xC6670004

XPLAYER_E_DRM_VIOLATION_STOP

 

0xC6670005

XPLAYER_E_INCORRECT_SYSVER

 

0xC6670006

XPLAYER_E_IXP_PROVIDER_FAILED

 

0xC6670007

XPLAYER_E_SECURE_ACCESS_FAILED

 

0xC6670008

XPLAYER_E_VCP_FAILED

 

0xC6670009

XPLAYER_E_PRIVATE_FAILURE

 

0xC667000A

XPLAYER_E_CANT_LOAD_RESOURCE

Playlist is referencing a resource that does not exist or with a size attribute that is too small

0xC667000B

XPLAYER_E_SCRIPT_FAILED

Script is throwing an exception that is unhandled.  Make sure to use try-catch blocks in your script.

Script is missing a semicolon - run the validator on your project

0xC667000C

XPLAYER_E_FILE_INCOMPLETE

 

THERE WAS A PROBLEM WITH LICENSING FOR THIS CONTENT

There could be a legitimate problem with the licensing on your content. Or, this could be a result of the player has run out of memory due to a memory leak. Check your code for possible memory leaks, particularly those resulting from closures and circular references with timers and HTTPClients.

CANNOT READ DISC

Bad connection: Try playing a DVD or using a different USB cableBad disc: Try playing a different HD DVDhttps://support.microsoft.com/kb/927407/en-us

Additional Xbox HD DVD add-on support can be found at:

Trouble shooting tips from Andy Pennell
Specific movie issues
Cannot read disc, but no error code
How to use the Xbox HD DVD add-on
Modifyting network settings