Error Codes, Toshiba Edition


If you know what an error code means, it can be immensely helpful in diagnosing the problem with your project. Below are some of the more common error codes found on Toshiba Players and their potential cause.  There is a similar post for Xbox HD DVD add-on error codes. Note: the contents of this post may change overtime.


Note to Consumers: This blog is targeted at content authors who create all those cool applications for HD DVD and might possibly encounter these errors during development.  Of course the hope is that you never see these errors, but if you’re reading this, that probably isn’t the case.  Should you receive an error on your HD DVD player, I would recommend the following:



  1. Update your player firmware.  The issue you are encountering may already have a fix released that you can easily download using the internet port on the back of your player.  For more information, see: http://www.tacpservice.toshiba.com/ConsumerProductSupport/productupdatesandnotices.asp


  2. Clear your persistent storage.  Some discs download new content and should there be a problem with that download, the disc may not play correctly.  You would only need to clear the persistent storage for that particular title (not all of your titles).  For more information, see: http://www.universalhidef.com/support_errors.aspx#DeletePersistentStorage 


  3. Exchange the Disc.  If a specific disc will not play, it could be a bad disc.  It may have been scratched or there may be an anomaly on the disc that prevents it from being read by the player.  Most retailers will allow you to exchange a bad disc for a new copy of the same title.


  4. Contact Toshiba.  When all else fails, call customer support and ask them what to do.  http://www.tacp.toshiba.com/customersupport/contact.asp















































































Error Code


Description


Possible Causes


0x40**C00B


0x408BC00B


0x4094C00B


Resource Load Failure


Playlist is referencing a resource that does not exist or with a size attribute that is too small


0x40**C00C


0x408BC00C


0x4094C00C


Script Failure


Script is throwing an exception that is unhandled. Make sure to use try-catch blocks in your script.


Script is missing a semicolon – run the validator on your project


0x40**C00D


0x408BC00D


0x4094C00D       


 


Unknown markup or script error


This is a sort of “catch all” error.  If it happens immediately, the format of part of your script may not be valid. 


If this erorr happens after your app has run for a while, this could be an indicator that the player has run out of memory.  Check your code for possible memory leaks, particularly those resulting from closures and circular references.


0x40**C2**


 


Playlist Load issues


 


 


0x40**C201


0x408BC201


0x4094C201                


AACS Error for playlist loading


 


 


0x40**C202


0x408BC202


0x4094C202


Fatal Error of AACS


 


0x40**C203


0x408BC203


0x4094C203


Read/Parse Error of playlist file


 


 


0x40**4203


0x408B4203


0x40944203


AACS Read/Parse Error of playlist file


 


AACS key does match key used to encrypt playlist


0x40**C5**


Video Playback Errors


 


0x40**C504


0x408BC504


0x4094C504     


Video Controller Error


 


titleDuration of PrimaryAudioVideoClip is too long


EVOB is missing


0x40**C8**


Resource Errors


 


 


0x40**46**


 


Graphics Errors


 


 


0x40**C601


0x408BC601


0x4094C601


Pixel Buffer Overflow


 


Pixel buffer is impacted by all graphics (PNGs and JPEGs) and render font glyphs in all loaded applications must not exceed 2x1920x1080 ( 4,147,200 pixels)


0x40**C7**


 


Network Errors


 


 


0x40**C701


0x408BC701


0x4094C701


 


DiscID missing from DISCID.DAT


 


Run the DiscID creation tool that ships with the interactivity jumpstart kit with the following parameters (adjust GUIDs as needed):


“C:\Program Files\HD DVD Interactivity Jumpstart\Tools\CreateDISCID.exe” -c DISCID.DAT


-provider “FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF1”


-content “FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF2”


-disc “FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF3”


0x81000C03


Markup Resource Load Failure


A graphic referenced in the markup may be missing from resources.


A markup element containing text could not be released at the end of an application


0x10004050


0x200bc601


Possible internal player issue


Contact Toshiba
http://www.tacp.toshiba.com/customersupport/contact.asp


0x2007c5c2


Wrong Firmware Version


Update Player Firmware
http://tacp.toshiba.com/tacpassets-images/notices/hddvd-updateingfirmware.asp