Understanding Service Credits under 99.9% Service Level Agreements (SLA)

The new Microsoft Online services represent an excellent option for businesses to base all or part of their Exchange, Sharepoint and MeetingPlace functionality within a Microsoft hosted data center. But what about Service Level agreements for these services. What happens, for instance, if the service goes down for 2 hours in the middle of the day?…

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SDL Trickle Down Theory

I just read a new article over in CSO-Online about our VP of Trustworthy Computing at Microsoft, Scott Charney. In it, they refer to him as the “Axe Man” and his ability to stop products from rolling out due to security concerns Since Charney joined Microsoft, on five occasions vice presidents in charge of products have disagreed with…

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