I still owe you some posts covering my recent metrics presentation, but wanted to pass this along in the meantime. I don’t post links to other blogs often, but I thought this was appropriate – especially to the crowd who thinks that because metrics can be gamed, they are useless.
Raymond is consistently solid on common sense – this post is no exception.
I can’t mention enough how important trust is (it doesn’t get mentioned in this blog enough, but it’s one of my favorite topics to discuss internally). Perhaps the first step to a successful metrics program is to build (or nurture) a culture where such a program can actually succeed.