Creating a Response Group #4: Creating and configuring a workflow

This is the last step in our journey in creating a response group: creating and configuring a workflow. We started by enabling our Lync user for enterprise voice then we created an agent group and in the previous post we created and configured a queue. The response group workflow determines the actions that are taken…


Creating a Response Group #3: Creating and configuring a queue

In the two previous posts we first created voice enterprise enabled users usable as response group agents. We then created and configured an agent group to handle easily a collection of agents. Going forward we will add our agent group to a queue. In the response group application a queue is the entity holding the…

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Understanding Lync Response Group

Before starting to give some clarity on the Response Group itself I want to get clear on the terms I might use: Response Group Service and Response Group Application. They mean and are referencing exactly the same service “RTCRGS”. Response Group Service (RGS) is how they were call in Office Communication Server R2 and Response…


The famous “introduction” post

Hi – Bonjour! I work on Microsoft Lync Server (on the Response Group Application aka Response Group Service) as a SDET (a tester) for more than two years now. I am located in Zurich / Switzerland in the Zurich Development center. With this blog, I hope to share some knowledge I got about Lync Server…