Configuring call park application

In the previous call park related post, I explained the main scenarios that are covered by call park application. Now, let’s configure this service! It can hardly get easier than this with the Lync Control Panel: click on the Voice Features folder and then Call Park. At this point you want to click on New….

Understanding Lync Call Park Application

Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: –          Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and hear a music while he his on hold. Upon parking the call, the application will…

Reskit Chapter: Microsoft Lync Server 2010 Response Group Application

Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit book is available freely on Microsoft download. The tools are already available to download from this page: Microsoft Lync Server 2010 Resource Kit Tools.