Configuring call park application

In the previous call park related post, I explained the main scenarios that are covered by call park application. Now, let’s configure this service! It can hardly get easier than this with the Lync Control Panel: click on the Voice Features folder and then Call Park. At this point you want to click on New….


Understanding Lync Call Park Application

Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: –          Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and hear a music while he his on hold. Upon parking the call, the application will…