Understanding Lync Call Park Application

Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: –          Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and hear a music while he his on hold. Upon parking the call, the application will…

Update RGS synchronization interval with active directory

The collection of agents assigned to a Response Group can be pretty dynamic depending on the scenario we try to support. In some cases, the collection of agents is mostly static and needs to be updated only once in a while. In some other cases, the collection needs to be updated daily or even hourly….