Understanding Lync Call Park Application

Lync Call Park lives on a front-end on your Lync deployment. Scenarios enabled by call park application are: –          Call parking: a Lync user can “park” a call, effectively the caller will get connected with the call park application and hear a music while he his on hold. Upon parking the call, the application will…

Update RGS synchronization interval with active directory

The collection of agents assigned to a Response Group can be pretty dynamic depending on the scenario we try to support. In some cases, the collection of agents is mostly static and needs to be updated only once in a while. In some other cases, the collection needs to be updated daily or even hourly….


Reskit Chapter: Microsoft Lync Server 2010 Response Group Application

Good news, the Response Group Application chapter of the Microsoft Lync Server 2010 resources kit book is available freely on Microsoft download. The tools are already available to download from this page: Microsoft Lync Server 2010 Resource Kit Tools.

Creating a Response Group #4: Creating and configuring a workflow

This is the last step in our journey in creating a response group: creating and configuring a workflow. We started by enabling our Lync user for enterprise voice then we created an agent group and in the previous post we created and configured a queue. The response group workflow determines the actions that are taken…