Creating a Response Group #3: Creating and configuring a queue

In the two previous posts we first created voice enterprise enabled users usable as response group agents. We then created and configured an agent group to handle easily a collection of agents. Going forward we will add our agent group to a queue. In the response group application a queue is the entity holding the…

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Response Group – How-to create a Call Action

Many response group objects have action properties that accept RgsCallAction object. The RgsCallAction is used to determine what the system does when a call is received. Properties for RgsCallAction are as below: Action <Enumerator >: Action to be taken. Terminate: will terminate the call (hang up). TransferToQueue: call will be transferred to selected queue. TransferToQuestion:…

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