The evolution of customer support

–          2000 – You call their customer support. “Wait a second – did you actually install an application after installing our sound card? We don’t support this configuration. <hang>” (and that guy will likely get promoted for solving most support calls in record time). –          2001 – You call their customer support. Nobody answers because…

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The next generation of storage management is here!

Storage management is complex, we all know it. For many people, even the simplest opeartions in a SAN look like black magic. It’s no wonder why – if you want to, say, create a brand new 5 TB file share using your brand new your SAN box: you need to create a new LUN in your SAN,…

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