Microsoft Expands Disability Answer Desk Support to 24/7 for Be My Eyes Customers


Every day, thousands of volunteers around the world participate in Be My Eyes, a global community to help empower people who are blind or have low vision lead more independent lives. In February, Microsoft joined Be My Eyes by providing tech support to their customers through our Disability Answer Desk as part of a new feature in their app, Specialized Help.

Today, we are expanding our support by offering Be My Eyes customers technical help 24 hours a day, 7 days a week. Customers who are blind or have low vision can now contact Microsoft agents directly through the Specialized Help feature of Be My Eyes any time. We are passionate about helping to empower people with disabilities through technology and this expansion provides a great resource for our customers and an opportunity for our employees to gain feedback from the community.

The Microsoft Specialized Help customer support is available in English for people who are blind or have low vision in Australia, Canada, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

For more information on Be My Eyes and the new 24/7 support, visit Be My Eyes’ “What’s New” page.


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