The Disability Answer Desk is a team of Windows and Office Support Agents who specialize in assisting customers with disabilities as well as accessibility settings in Microsoft products. We are pleased to announce that we have expanded the DAD service to 11 countries via phone support with six of those countries also offering chat support.
For those of you who have had the opportunity to use the Disability Answer Desk (DAD) service for your Microsoft product issues and questions, we want to thank you for your trust in us. Your feedback has shown that our service is worthwhile and helpful to many. For example, some customers have provided feedback such as “one of your Disability desk representatives who very kindly and professionally removed 18 viruses that had been introduced to my computer.”, “this is the most wonderful program to help people who are visually impaired. the technicians are very knowledgeable and extremely courteous...”, and “I am on a very low, fixed disability income. Thank you for being there. I am reasonably certain that you are aware that Microsoft Windows 8.1 is/can be very learning intensive for some folks”.
We have also received feedback through this service in regard to our products, which we are continually working to improve for our customers with disabilities. With the expansion of this service, we look forward to assisting many more customers and receiving more feedback, both positive and constructive.
In terms of the additional markets, phone and chat support are available in the United States, United Kingdom, South Africa, Ireland, Australia and New Zealand. Phone support is available in Hong Kong, The Philippines, Singapore, Malaysia, and India.
We encourage you to share this information with family and friends who can benefit from the Disability Answer Desk service. As noted, we welcome your feedback on the Disability Answer Desk or accessibility in Microsoft products. In addition to calling or chatting with us, you can provide feedback to us at this site.