Business process flow automation in Dynamics 365

Applies to: Dynamics 365 For the Fall 2016 release of Dynamics 365, we made big changes to the business process flow infrastructure. A business process flow definition is now represented as an entity and an instance of a process is stored as a record within that entity. Each record is associated with a data record…

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Concurrent business process flows in Dynamics 365

Applies to: Dynamics 365 The Fall 2016 release of Dynamics 365 introduces concurrent business process flows. This allows multiple processes to run concurrently against the same record, which enables very powerful real-world business scenarios. For example, while the Sales department is running a sales process with a customer, the Customer Service department might be helping…

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Using Connectors to simplify data ingestion at scale in Dynamics 365 for Customer Insights

Microsoft Dynamics 365 for Customer Insights (DCI) SaaS offering provides big data analytics and insights for sales, marketing and service functions. To extract the most out of DCI requires bringing in data from different sources. One of the most important data sources is Microsoft Dynamics 365 (online).  In this article, I want to walk you…

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Pick your Dynamics 365 connector of choice using Flow, Logic Apps, or PowerApps

Applies to: Dynamics 365 (online) Use Microsoft Flow or Azure Logic Apps to set up automated Dynamics 365 workflows between a Dynamics 365 (online) instance and your choice from many other apps and services available to synchronize files, get notifications, collect data, and more.     Use Microsoft PowerApps to quickly generate, customize, share, and…

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What’s new in Microsoft Social Engagement 2017 Update 1.2

This article describes the features, fixes, and other changes that are included in Microsoft Social Engagement 2017 Update 1.2. New features introduced Get insights with Social Selling Assistant Microsoft Social Engagement’s Social Selling Assistant introduces a new recommendation type: Get Insights. This adds to the existing recommendations for sharing content. This new type provides recommendations…

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Microsoft Dynamics 365 (online) – Asynchronous Service Quotas

Applies to: Microsoft Dynamics 365 (online)   The Microsoft Dynamics 365 Asynchronous Processing Service (called the async service) executes long-running operations independent of the main Microsoft Dynamics 365 (online & on-premises) core operation.  This results in improved overall system performance and improved scalability.   How does it work? The asynchronous service features a managed queue…

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Social Selling Assistant: A new value proposition for salespeople in Microsoft Dynamics 365

Invest 5 minutes a day to become a successful social seller. The Social Selling Assistant recommends personalized actions for you, like which posts to share, based on machine learning. No need to spend hours to spot relevant content or crawl through hundreds of updates anymore. Social Selling became a big trend in recent years. It…

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What’s new in Microsoft Social Engagement 2017 Update 1.1

This article describes the features, fixes, and other changes that are included in Microsoft Social Engagement 2017 Update 1.1. New features introduced in Microsoft Social Engagement 2017 Update 1.1 Sell more with Social Selling Assistant Microsoft Social Engagement introduces Social Selling Assistant, to empower your salespeople to sell more by leveraging social media. With this application,…

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Dynamics 365 SDK Backwards Compatibility

With the deprecation of Azure Access Control Service (ACS), we have to modify our SDK authentication code by removing all references to ACS. Effective from versions Microsoft Dynamics CRM Online 2016 Update 1 (v8.1.1) and Microsoft Dynamics 365 (v8.2), we removed Live ID support and ACS dependencies on the server-side. We also removed Microsoft.Xrm.Client from…

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Microsoft Dynamics 365 with SQL Server 2016 Cumulative Update 2 (CU2)

Applies To:  Dynamics 365 (on-premises)   You can now run Dynamics 365 (on-premises) with SQL Server 2016 CU2 using database compatibility level 110 (SQL Server 2012 compatibility level). The application’s performance is improved when you set the organization database with trace flag 1224. This setting reduces the CPU usage by disabling lock escalation based on…

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